Refund policy

The customer has the right under the Consumer Protection Act to return an unused product purchased online within 14 days of receiving it. Please contact customer service  at webshop@lasessor.com if you wish to return goods. Kindly note that postage costs for the return will not be reimbursed to the customer.

 

Return Instructions

The product must be returned intact, unused, in its original packaging and with the original labels, ie in the same condition as it was when received.

To receive a refund for returned product, the customer must fill in the return form, pack the product with the return formand post the parcel to the Lasessor warehouse.

Kindly contact our customers service at webshop@lasessor.com for more detailed instructions on returning your products.As soon as Lasessor Oy has received the return and inspected the product(s), the amount paid by the customer will be refunded. Refunds are paid out latest after a maximum of 30 days. For the refund, Lasessor will refund the customer usingthe same payment method as the customer initially used while placing the order.  

Lasessor Oy does not exchange products. If you want to exchange the product, return the product and order a new product from the online store.

 

Quality guarantee

Lasessor performs individual quality inspections for all products. If, despite this, defects are found in our products, Lasessor will exchange the product free of charge for a new, faultless one or, alternatively, refund the amount paid to the customer's account.

 

100% satisfaction guarantee

We invest in our customers 'satisfaction and we hope that both our products and services meet our customers' expectations. If for any reason the customer is not completely satisfied with the product received, he has the right to return it within 14 days of receipt of the goods. Instructions for returns can be found in the Return section of the delivery terms. If necessary, more information can be obtained from our customer service at webshop@lasessor.com.

 

Validity of contract terms

The terms of the agreement are valid until further notice. Lasessor Oy reserves the right to change the terms of the contract unilaterally and without prior notice.

 However, the terms of the contract valid at the time of order placement are valid for the duration of the order. Up-to-date terms and conditions can be found in the Lasessor's online store and should always be checked when ordering.